Frequently Asked Questions
What services do you offer?
We offer a range of services to help with muscle, joint, and arthritis‑related problems. This includes a full face‑to‑face assessment, personalised exercise programmes, hands‑on manual therapy, and acupuncture. Where appropriate, we can also support with safe medication prescribing, joint injections, and ongoing management plans for longer‑term or more complex conditions. All care is tailored to your needs, with no referral required.
How do I get started?
Getting started is simple. Reach out through our contact form or schedule an appointment (preferably face-to-face)—we’ll walk you through the next steps and answer any questions along the way.
What makes you different?
We’re different because your care is led by an Advanced Clinical Practitioner Physiotherapist who can assess, treat, and manage your condition in one place. This means you don’t need to move between services or repeat your story. We take time to listen, explain things clearly, and offer a joined‑up approach that may include exercise, hands‑on treatment, acupuncture, medication support, and joint injections when appropriate. Our focus is on practical, personalised care that fits around your life and helps you manage both short‑term pain and longer‑term joint conditions.
How do I book an appointment?
Booking an appointment is easy. You can book online through our website at Rheumis.com at a time that suits you. If you prefer, you can also contact us directly using the contact-us form on the website, and our team will be happy to help. No GP referral is needed.
What should I bring to my appointment?
Please bring any relevant medical information that may help us understand your condition, such as recent scan reports, clinic letters, or a list of your current medications. Wear comfortable clothing that allows you to move easily, as we may need to assess your joints or movement. If you use glasses, walking aids, or supports, please bring these along as well.
What happens during the first visit?
During your first visit, we take time to listen to your concerns and understand your symptoms, medical history, and goals. You will have a face‑to‑face assessment of your movement, muscles, and joints to help identify the cause of your problem. We then explain our findings clearly and agree on a personalised plan, which may include exercises, hands‑on treatment, acupuncture, medication support, or joint injections if appropriate. You’ll have time to ask questions and leave knowing what the next steps are.
More things to know about us…
Where can I find you and what hours are you open?
We operate from multiple clinic locations, making it easier for patients to access care across different areas. Our clinics are conveniently located to serve communities including Thames Ditton, Richmond, Surbiton, Kingston, and surrounding areas. Appointments are available Monday to Saturday, from 8:00am to 8:00pm. All visits are by appointment only, and booking in advance is recommended.
How can you help if I have rheumatoid arthritis?
We offer supportive, joined‑up care for people living with rheumatoid arthritis. We start by taking time to understand how your condition is affecting your joints, movement, and everyday life. From there, we help with personalised exercise advice, hands‑on treatment to ease stiffness, and practical guidance on managing flare‑ups. When appropriate, we can also offer medication support (within our scope of practice), review scans or test results, and provide joint injections to help reduce inflammation and improve comfort. Our goal is to support you in managing rheumatoid arthritis with confidence and staying as active as possible.
Do you offer joint injections as part of your care?
Yes, joint injections can be offered as part of a personalised treatment plan at Rheumis, when they are clinically appropriate. If you’re struggling with ongoing joint pain, stiffness, or inflammation, we first carry out a careful assessment to make sure injections are suitable for you. When recommended, joint injections are used to help reduce pain and inflammation and are always combined with clear advice and ongoing support to help you move more comfortably and manage your condition with confidence.
Can physiotherapy help with my joint pain and movement if I have arthritis?
Yes, physiotherapy can be very helpful for people with arthritis. At Rheumis, physiotherapy focuses on improving how your joints move, strengthening the muscles around them, and reducing stiffness and pain. Through gentle, tailored exercises, hands‑on treatment, and clear advice, we aim to help you move more comfortably and feel more confident in everyday activities. Treatment is always adapted to your condition, symptoms, and comfort level, with the goal of supporting better mobility and long‑term joint health.
How does treatment differ depending on the type of arthritis?
Treatment can differ because each type of arthritis affects the joints in its own way. At Rheumis, care is always tailored to your diagnosis, symptoms, and how arthritis affects your daily life. Inflammatory types such as rheumatoid or psoriatic arthritis focus more on managing inflammation, stiffness, and flare‑ups, using gentle exercises, pacing advice, medication support, and joint injections when appropriate. Osteoarthritis care focuses on improving strength, flexibility, and movement to reduce pain and support everyday activities. Whatever the type, your treatment plan is personalised, clearly explained, and adjusted over time to help you move more comfortably and feel confident managing your condition.
Which types of arthritis tend to benefit the most from treatment at Rheumis?
People with many common types of arthritis can benefit from the care we offer. This includes rheumatoid arthritis, where reducing inflammation, stiffness, and flare‑ups is important, and osteoarthritis, which often affects the knees, hips, hands, and spine and benefits from improving strength and movement. We also support people with psoriatic arthritis, inflammatory arthritis, and other long‑term joint conditions. Treatment is always tailored to your specific type of arthritis, your symptoms, and how it’s affecting your day‑to‑day life, with the aim of reducing pain, improving mobility, and helping you stay active and independent.